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Corona outbreak FAQ

Updated November 2021

At The Princess Hotel we are very aware of the situation created by the Coronavirus outbreak. This page contains information for current and future guests. Do you have any questions after reading this page? Then do not hesitate to contact us. We are ready to answer all your questions.

What precautions have we taken against the Coronavirus?

The health of our employees and guests is our top priority. Therefore we have taken various measures. For example, we have adjusted our hygiene regulations and we are extra alert to the health of our employees and guests. This also means that we no longer shake hands at reception or other times. We also encourage guests and our employees to follow the RIVM guidelines (National Institute for Public Health & Environment). Furthermore, we have tightened up our cleaning protocol. 

What does this mean for you?

To make your stay as pleasant as possible, we ask you to follow our rules exactly at all times. Facemasks must always be worn in public areas, including the elevator.

What does this mean for your stay in The Princess Hotel?

What to do during the 'Corona Times' in Amsterdam? Well there's plenty of fun stuff you can do and here are a few suggestions...

    • You can bike around the city, walk a virtual tour around the historic architecture or relax in many parks.
    • Visit one of the many museums.
    • For food, we have teamed up with our friends Legend Chicken. Show your room key for 10% discount!
    • Shopping, food markets and public transport are open as usual and some restaurants have set up local produce outside their shop! Although wearing a facemask is mandatory.

Ask for a city map and some fun 'to-dos' around the city!

Is breakfast and dinner still served?

All restaurants and cafes are allowed to open again with restrictions. Our own restaurant however will remain closed but, we offer breakfast to-go and there are plenty of restaurants offering take-away services. We do have an extensive list of our favourites recommended local take-away and breakfast options. Please contact us before your stay to help arrange for your stay and make it as comfortable as possible. 

How can I cancel my stay?

If you have booked a flexible rate, you can cancel your trip up to 1 day before the day of arrival (local time). Please contact the provider with whom you booked. Did you book directly with our hotel? Please contact us directly via info@princesshostelamsterdam.com or telephone number +31 (0)20 612 29 47.

For non-refundable rates, you will not get your money back if you cancel. In certain cases you can change your reservation or receive a voucher. Please contact our reservations department by email: info@princesshostelamsterdam.com We also recommend that you contact your travel insurance if you want to know whether they will reimburse this.

Is contamination known among our employees or guests?

There have been no cases of contamination with any of our employees or guests. We remain highly alert to the health of our employees and guests. We continue to closely follow any developments, measures and regulations regarding the Coronavirus and we are committed to inform our employees and guests as well as possible.

What measures have been taken by the Dutch government?

The government provides daily updates on the measures it is taking to combat the spread of the virus. We follow the website of the RIVM (National Institute for Public Health & Environment) to stay informed: www.rivm.nl/en/news/current-information-about-novel-coronavirus-covid-19.

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